The phone system your business uses can have a massive impact on your ability to communicate efficiently, so it is important to take the time to compare the options available. Although VoIP systems tend to offer many features, increased reliability and lower costs, there are also many benefits to traditional landline phones.
Voice over Internet Protocol (VoIP) is a type of cloud-based phone system which allows businesses to make calls via an internet connection, rather than the traditional cables used to make calls via a landline. However, there are also many additional differences which could have a significant impact on what is the best option for your business. To help you decide which option is best for your business, we have compiled this useful comparison guide.
This is the main reason why most businesses choose to switch from a landline to a new VoIP service. As a business it is likely that you are already paying for your internet connection, so when you make a VoIP call there is no additional charge. Although some landline calls are often included within the price of landline packages, a VoIP service will make it much cheaper to call international numbers.
In comparison to traditional landlines, VoIP systems offer additional functionality which can improve connectivity and mobility. An employee’s mobile phone can be used in place of the office phone, with callers still using the same number. This is great for remote workers which are able to connect to the same telephone system as the rest of the team. In fact, a VoIP system can make and receive calls from anywhere with an internet connection.
VoIP systems rely on a strong internet connection, which means call quality can be easily impacted. Businesses which struggle with slow and unstable internet connections may have issues with VoIP call quality. Although for small businesses which are not using large amounts of data, there are unlikely to be issues as there should be enough bandwidth available. In comparison, landlines offer excellent call quality and it is very rare for downtime to be an issue.
With landlines if your business grows it is relatively simple to scale up, although you will need to install more lines and purchase additional hardware. However, if you are looking to add new lines quickly, VoIP systems will allow you to add an unlimited amount of lines and the process is also very quick.
VoIP systems rely on electricity, whereas landlines do not need power and will continue to function correctly during a power cut. However, with VoIP systems it may be possible to route calls to a mobile in the event of a power cut. In comparison, landline phones have proved to be highly dependable over the years and it is unlikely that your business will struggle.
Many businesses share a common concern that it may be difficult to switch from a landline to a VoIP system, as we are all so familiar with how to use a traditional telephone. Landline telephones have been around for so long that almost all of us are familiar with how to use them, which means no staff training is required. However, the VoIP systems are designed to be simple to use and providers will manage the installation and maintain the system on your behalf.
VoIP systems are capable of delivering a variety of features, which can improve productivity, efficiency and overall communications. For example, some providers offer voicemail to email functions, conferencing, call monitoring and smart call queue features. Although traditional landlines have so far stood the test of time, unfortunately they are unable to offer the advanced modern features available with VoIP lines.
VoIP technology is designed to digitise communications, which means voice communications can be digitised and used alongside other forms of technology. For example, VoIP phones are compatible with computer accessories, smart phones, and the most modern wireless headsets.
This is one of the main drawbacks for VoIP systems, which do not guarantee support for emergency calls. In comparison, a traditional landline offers easily traceable call functionality, whereas VoIP systems can be used in any location.
Although landlines have served businesses across the country well for many years, technology is advancing quickly, and many businesses are making the switch to VoIP based systems. In fact, some providers are beginning to move away from offering traditional landline services completely, as more businesses switch to VoIP. If you are thinking of installing a VoIP based system our team can help you compare the options available from a range of providers, so you get the features you need at the best possible price.