5 years ago
Managing stock levels at Christmas can appear to be an unforgiving job. Faced with the possibility of having too much stock left over or too little on fast moving lines can become quite concerning.
Christmas is an opportunity for your to maximise revenue, grow your business and build brand awareness. Managing your inventory stock levels during this busy period is a must.
Inventory management is the management of inventory and stock, which forms an integral part of your business operations. As a key part of supply chain management it helps businesses to understand what products they have in stock, how many of each item and where the stock is located. By having a clear view of your stock levels, you can ensure you have the right products and quantities for sale at the right time.
The best way to manage your inventory and stock levels is to use a system that allows you to monitor and update it as new stock arrives and sales are made. Use inventory management best practices to keep your stock levels accurate. When recording goods in and out closely, you are less likely to cause yourself or your customers problems with stock shortages.
Forecasting; Understanding how much stock you have, your stock turnover rate and what you expect to sell. If you have historical sales data, you can base your forecast on previous performance.
FIFO; First in, first out. Stock rotation is essential to making sure that you are selling the oldest goods first. This is particularly important when stock goods with best before end dates.
Stock audit; Audit your stock regularly, whether your businesses uses inventory management software or a spreadsheet. Even with the best inventory software, human error can occur and stock levels can become inaccurate. Depending on your business needs, this may be a weekly, monthly or annually. If you stock 1,000s of products, you may decide it's best to audit your stock by value or category.
Inventory management software; a tool that is usually web, cloud or application based. An inventory management system will give you the ability to keep a record of your entire inventory, associate stock levels and movement.
Product stock shortages can occur due to a number of different factors including;
Demand of goods is greater than supply
Shipments not matching the invoiced quantity
Inventory booking in errors
Misplaced, stolen or damaged products
Return and replacements not being correctly processed
Christmas is a challenging time to manage stock and customers expectations are just that little bit higher, therefore, stock shortages need to be addressed quickly.
The implications of stock shortages is likely to result in a negative customer experience. The impact on retail, is that your customer may not return. In order to prevent this happening, try and engage with your customer to see if you can help them by offering a suitable alternative. Ideally, you want your customer to walk away happy whether they make a purchase or not.
When managing stock shortages for an online business, take into consideration that notifying the customer as soon as you're aware is the best way forward. The majority of customers appreciate your honesty, however, it may result in mixed responses. We suggest taking these steps when informing your customer of a stock shortage;
Remove remaining inventory from stock online
Check for a suitable alternative
Contact your customer as soon as possible
Prioritise shipping their order
Offer an incentive to return
Follow up once goods have been delivered
Failure to communicate and resolve this for your customer, can lead to a poor customer experience. This has the potential to result in negative feedback online, which is detrimental to your businesses reputation. By being pro-active and resolving the situation, as a result your customer is less likely to leave a negative review and more likely to return in the future.
Understanding your inventory and stock levels is so important, don't leave it for another day.