Communication is key to any successful business, but sometimes it can be hard knowing what the right type of communication is. Whether you’re talking to your boss, your employees or your customers, there are certain ways and rules within a conversation. The most important thing about a business is keeping the brand awareness and the reputation that comes with it, if your service is poor then you will lose custom and staff, which will ultimately close your company’s door.
If you are starting to panic then settle down, here are Businesscomparison.com’s 5 tips on perfecting business communication skills:
What is a conversation without someone listening? A common barrier between communications is a lack of listening. When you are listening to someone, how much of what they are saying are you actually listening to? Conversations have rules, the most significant rule is knowing when it is your turn to talk – this indicates how well you are listening to the other person. Would you talk to a blank wall? The answer to that is no (hopefully!) so always look engaged and respond when it is appropriate.
2. Do not dictate
It is very important that you do not overpower someone, people do not want to be taught or told or even worse; patronised. If you find that you’re are talking at them instead of to them, stop. Everyone wants clarity, so whatever you’re talking about simplify it. The most annoying thing that happens within communication is someone constantly overtaking someone in a conversation and always thinking that they are right. Sometimes you will have to agree to disagree, especially when dealing with customers. Always remember the person who you are talking to hasn’t come for a lecture, they have come for an answer.
3. Don’t wait
The famous saying ‘better three hours too soon than a minute late’ if there is an issue regarding the consumer, do not put it off. They will respect the business more for the honesty and efficiency. They want the issue resolved just as much as you do, and a lot of the times if it is handled well then something which might be negative will turn into a positive. If there is a sensitive subject regarding your employees, the same rule applies, don’t wait for them to come to you – remember sensitive subjects are hard to bring up.
4. Body Language
Body language can say more than words sometimes so, be wary about how you are presenting yourself. Folded arms are not taken positively, you will look disengaged and bored. The best way to show that you are listening is by leaning forward, nodding where suitable and also tilting your head from time to time.
5. Practise makes perfect
If you find you have some free time at home or out with your friends, ask them to evaluate how well you are listening and engaging in conversation. Always ask for feedback too, whether it is good or bad feedback it is still something you can reflect on. Depending on the situation you might need to sound professional, so ensure you know what you are talking about – yes that might mean some digging or revising, but it will be worth it.