So, what does Constellations do?
We are a multi-use events space in the Baltic Triangle of Liverpool. We host weddings, music gigs, festivals, art exhibitions, corporate events and we’re available for private hires. We also have a beautiful, large beer garden with an award winning hand-built bar and a huge custom made fire pit as a centre piece.
When was the company first established?
Whilst the company was established 25th February 2014, the garden bar first opened in July 2014 and the inside was opened October 2014.
Was there a breakthrough moment?
I wouldn’t say so, it’s been a very gradual, organic process of growth since the start. We made our business plan and we’ve been sticking to it as best we can whilst evolving and adapting to changes in trends and circumstances in the area.
How is the company doing?
Business is good. We had a 113% growth in year 3 and our gross profit grew by 77%. We’re excited about moving more towards cultural events, and increasing our day time business as we adapt to changes in our local environment.
Do you have any regrets?
Certainly! I’ve made plenty of decisions in my life that may have set me back. I think people who say they have no regrets at all are just too proud to show weakness.
What makes you stand out from your competitors?
I think it’s a combination of things but the obvious would be our outdoor space which is completely unrivalled in the city for size and functionality.
What is your definition of a positive customer experience?
It’s when the customers needs have been met for a perceived reasonable price whilst enjoying the process at the same time. I think it’s important to be open and honest in communication, things won’t always go perfectly for the customer so it’s important to be excellent at resolving problems.
What advice would you give yourself now if you were starting a business?
Make sure you have an alternative source of funding because from my experience, new businesses very rarely make enough on their own to sustain a reasonable lifestyle.
Finally, John what is your favourite biscuit?
I would have to say the Amaretti biscuit with a brewed black coffee!