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Yu Energy (styled as Yü Energy) doesn't have the household name appeal of British Gas or Octopus, but it's a bigger player in the UK energy market than many business owners appreciate. Its parent company is listed on the stock market, it supplies more than 150,000 business meter points, and it's the licensed supplier behind the energy customers of Clear Business and Dyce Energy, meaning some companies are Yu customers without signing with them directly.
TLDR: Yu is worth a quote if you run a larger or multi-site business, want gas, electricity and water on one contract, or use enough energy for its competitive unit rates. It's a weak pick for low-usage microbusinesses. Yu's out-of-contract Freedom rate for electricity was 63.98p/kWh in August 2026, so missing your renewal date can be very expensive.
This guide covers what Yu offers, how its contracts and pricing work, what its own published documents say about fees and fuel mix, what real customers say, and where it's a strong fit for a UK business.
We'll also cover the practical bits: how to switch to Yu, how to leave if it isn't working out, and how to compare it properly against the rest of the market before you sign up.
More About Yu Energy
Yu Energy is a trading name of Yü Energy Retail Ltd, a wholly owned subsidiary of Yü Group plc, according to Yu's published rate schedules. The group was listed on the AIM market of the London Stock Exchange in March 2016, and it's based in Nottingham. Bobby Kalar founded the group and serves as its chief executive, and he holds around 50.3% of the shares in issue, as of 2026, so this is a founder-controlled business rather than one run by an outside investor.
Third-party guides give different founding dates for the supplier itself (2009, 2013 and 2014 all appear), and we couldn't confirm which is correct from Yu's own pages. What is clear is that the group has been publicly listed since 2016.
It's worth knowing the company's history, because it has had a turbulent moment. In October 2018, Yü Group cut its profit guidance over accounting problems, and its shares fell by more than 80% in a single morning. The issue centred on bad debt, where more customers failed to pay their bills than the company had allowed for. Since then, the recovery has been substantial: Kalar has said revenue grew from £81m in 2018 to £646m in 2024, the sixth consecutive year of profit growth.
The latest figures show continued growth. For the six months to 30th June 2026, revenue rose 19% to £405m, with meter points up about 43% year on year to 153,000. Gross cash stood at £129 million, and the group has extended its trading agreement with Shell, which supports how Yu buys wholesale energy in advance. In practice, this matters to you as a customer: after the wave of supplier failures in 2021 and 2022, a supplier's financial resilience is a fair question to ask. Yu has also previously been appointed Supplier of Last Resort by Ofgem, taking on the customers of failed suppliers Whoop Energy and Xcel Power.
Where Yu Fits in the UK Business Energy Market
Because Yu Energy isn't quite a household name yet, many assume it's a small challenger. That was true a decade ago, but the picture has changed. Yu Group reports that it rose two places to become the 11th largest supplier of business electricity meters in Cornwall Insight's October 2024 market share report. That puts it well ahead of most independent suppliers.
It's also worth mentioning that Yu's reach goes beyond its own brand:
Clear Business energy customers. Yu's Clear Business partnership FAQs confirm that Yu is the licensed supplier, bills carry both logos, payments are collected by Yu, and customers move onto Yu's terms and conditions.
Dyce Energy customers. Yu's Dyce customer FAQs state that Yu has always been the licensed supplier to Dyce customers' premises, with billing now handled by Yu.
When we speak to business owners, we find this catches people out: they chose one brand, then start receiving bills and Direct Debit requests from another. If you're with Clear or Dyce for energy, most of this review applies to you too.
Yu is often described as a business-only supplier. That's broadly right, but it isn't quite the whole story. Yu's website still carries domestic customer support pages, and its own smart meter disclosures record a small number of domestic installations each year.
Yu Energy: Key Facts
Parent company | Yü Group plc, listed on AIM since March 2016 |
Chief executive | Bobby Kalar (founder) |
Headquarters | Nottingham Business Park, Nottingham |
Scale | Around 153,000 meter points supplied (June 2026) |
Utilities supplied | Electricity, gas and water |
Business contract lengths | 1, 2 or 3 years fixed, a rolling Freedom plan, and bespoke terms for larger sites |
Standard electricity offer | Residual grid mix; Pure Green renewable electricity is an optional add-on |
Exit fees | Apply on fixed plans; Yu's published charges list a £420 (inc VAT) Micro Termination Fee |
Trustpilot rating | 3.7 out of 5, "Average", from 7,485 reviews (September 2026) |
Citizens Advice rating | Not rated (Citizens Advice's supplier tables cover household customers) |
Smart meter policy | Mandatory on many plans, free installation, £120 (inc VAT) monthly Smart Default Charge if you don't book within 21 days |
Best known for | Multi-utility contracts, scale among independent suppliers, and multi-site and half-hourly products |
Which Businesses Is Yu Suitable For?
Yu is a reasonable fit if you recognise your business in any of these:
Businesses that want gas, electricity and water from one supplier. Yu's Multi-Fuel Fix plan offers a discount when you move two or more utilities to Yu at the same time, which also means one point of contact.
Multi-site businesses. The Multi-Site Fix plan gives the same electricity rate across all your non-half-hourly sites, which simplifies budgeting across a chain of shops or offices.
Larger and half-hourly metered sites. Yu offers a Half-Hourly Fix plus three part-fixed Pass-Through plans for sites using more than 500,000 kWh a year, so you can choose which non-energy costs to fix and which to pay at actual cost.
Higher-usage sites where unit rate matters most. In our January 2026 price data, Yu's average quoted electricity unit rate was among the lowest of the suppliers we tracked, though its standing charge was the highest. The more you use, the more that balance works in your favour.
Businesses that want a financially established independent. A stock market listing, a growing contract book and a long-term trading agreement with Shell give Yu more financial transparency than many private suppliers.
Businesses that want a named renewable option on a fixed contract. Yu's Pure Green add-on is available on any of its fixed electricity plans, backed by Renewable Energy Guarantees of Origin (REGOs).
When a Different Supplier Makes More Sense
Yu isn't the strongest option for everyone, and its own published documents are where that becomes clearest.
Low-usage micro businesses. Yu's average quoted standing charge in our January 2026 data was 342.7p a day, several times higher than most rivals in the same table. For a small shop or office using around 10,000 kWh a year, that fixed daily cost can outweigh a competitive unit rate. See our guide to the best energy suppliers for small businesses.
Businesses that prioritise customer service. Yu's Trustpilot score of 3.7 out of 5 placed it last of 43 companies in Trustpilot's "Energy supplier" category when we checked in September 2026, with a quarter of reviews at one star. Our Octopus review and E.ON Next review cover suppliers with stronger service records.
Businesses that want renewable electricity by default. Yu's fuel mix disclosure shows its standard, non-green products at just 0.3% renewable in 2024/25. Green supply depends entirely on choosing Pure Green.
Businesses that want every line of the bill fixed. Yu describes its Fix plan as all-inclusive, but it has added a Transmission Network Use of System (TNUoS) uplift to standing charges from April 2026, including on existing fixed contracts. Our guide to pass-through vs fully fixed energy contracts explains how these charges work.
Non-microbusinesses that might miss a renewal date. If you don't give 30 days' written notice before your fixed contract ends, Yu can place you on Extended Supply Period rates for 12 months, and you can't leave until that period ends.
Businesses that don't want a smart meter. Many Yu plans are smart meter mandatory, and a £120 monthly charge per meter point applies if you don't book installation within 21 days.
Yu Suitability by Business Type
Business type | Recommended if | Better alternative |
|---|---|---|
Sole trader, home office, microbusiness | You use enough energy for the unit rate to outweigh the standing charge | A supplier with a lower standing charge, such as Scottish Power, which averaged 76.1p a day in our January 2026 data |
Retail, hospitality, office | You want gas, electricity and water on one contract with a bundling discount | A single-fuel quote elsewhere if you only need electricity and use relatively little |
Multi-site business | You want one rate across all non-half-hourly sites | N/A, this is a strength for Yu |
Manufacturer or large half-hourly user | You want to choose which non-energy costs are fixed or passed through | Compare Yu's Pass-Through products against other large-business suppliers in our top 10 business energy suppliers |
Business prioritising service quality | Rarely the strongest pick on current review data | |
Business wanting green electricity | You're happy to add Pure Green to a fixed contract | A supplier whose standard tariff is renewable, via our renewable business energy guide |
The Business Tariffs Yu Offers
Yu quotes business energy against your site's postcode, meter type and usage rather than publishing a universal price list. As of September 2026, Yu's electricity plans page lists the following.
Fix. Yu's core small business product, with fixed unit rates and standing charges over 1, 2 or 3 years for non-half-hourly meters. Micro businesses using up to 50,000 kWh of electricity a year can get an instant online quote.
Multi-Site Fix. The same electricity rate across all of a business's non-half-hourly sites, for owners who want consistent pricing across locations.
Multi-Fuel Fix. A discounted rate when you switch two or more utilities, such as electricity and gas or electricity and water, to Yu at the same time.
Pre-Pay. For sites with a conventional, non-half-hourly prepayment meter.
Freedom. A rolling plan with no fixed end date. Prices are fixed but reviewed periodically, and it's also where you land if your fixed contract ends without a renewal. Yu itself describes Freedom as suiting businesses that "don't mind paying a bit more", and as our pricing section shows, that's an understatement.
Half-Hourly Fix. Fixed day and night unit rates and standing charges for businesses with a half-hourly meter.
Pass-Through, Renewable Pass-Through and Cost Manager Pass-Through. Part-fixed plans for sites using more than 500,000 kWh a year. The energy cost is fixed, while some or all non-energy costs (such as network, renewable levy or capacity charges) move with the actual market cost.
Pure Green. An optional add-on for any fixed electricity plan, backed by REGOs, available over 12, 24 or 36 months, according to Yu's renewable energy page. It can be paired with carbon-neutral gas, which relies on offsetting.
Water. Yu supplies business water alongside energy, and it's included in the Multi-Fuel discount.
Business Contract Terms With Yu
Yu's fixed contracts typically run for 1, 2 or 3 years. As with all UK business energy contracts, there's no statutory cooling-off period, so you're committed once you sign.
What happens at the end of your contract depends heavily on whether you're a microbusiness. Yu defines a microbusiness as one with fewer than 10 employees and a turnover or balance sheet of no more than €2 million, or one using less than 100,000 kWh of electricity or 293,000 kWh of gas a year, according to its Extended Supply Period page.
Microbusinesses | Non-microbusinesses | |
|---|---|---|
Renewal notice from Yu | At least 60 days before the end date | 60 days before the end date |
To leave at the end date | Clear any outstanding balance; Yu's pages differ on whether 30 days' notice is needed | Give 30 days' written notice before the end date |
If you do nothing | Moved to Freedom (out-of-contract) rates | Moved to Extended Supply Period rates for 12 months |
Can you leave straight away? | Yes, once your account is up to date | No, only after the 12-month Extended Supply Period ends, with 30 days' notice |
The non-microbusiness rule is the one we'd highlight most strongly. In our experience, businesses assume that if they miss a renewal letter, they'll simply roll onto a higher variable rate they can leave at any time. With Yu, a non-microbusiness that misses the 30-day notice window can find itself on Extended Supply Period rates for a full year. Put your contract end date in the diary, and give notice in writing well ahead of it.
It's also worth noting a small inconsistency in Yu's own documents: its support pages give micro customers around 60 days' renewal notice, while one support FAQ mentions around 120 days for non-micro customers. Treat 60 days as the minimum and start comparing quotes earlier.
Yu Business Prices
Yu doesn't publish a standard rate card for its fixed business tariffs. You'll need a quote, either online (for smaller electricity users) or through Yu's sales team or a broker.
We track average quoted rates across suppliers, and our average UK business energy prices guide shows how Yu compared with rivals for quotes made between 1st and 7th January 2026:
Supplier | Electricity unit rate | Elec' standing charge | Gas unit rate | Gas standing charge |
|---|---|---|---|---|
Yu | 23.9p | 342.7p | 7.2p | 42.2p |
Scottish Power | 23.4p | 76.1p | 6.2p | 30.8p |
E.ON Next | 27.0p | 36.5p | 6.6p | 36.0p |
EDF | 27.1p | 57.2p | 6.3p | 53.5p |
Valda | 24.6p | 128.6p | 6.7p | 42.1p |
Is Yu Cheap Because Its Unit Rate Is Low?
Not necessarily. A low unit rate is the figure most people look at first, but Yu's standing charge changes the maths considerably. Here's what those January 2026 average electricity rates would cost across a year at different usage levels:
Annual electricity use | Yu | E.ON Next | Scottish Power |
|---|---|---|---|
10,000 kWh (micro) | £3,641 | £2,833 | £2,618 |
20,000 kWh (small) | £6,031 | £5,533 | £4,958 |
55,000 kWh (larger) | £14,396 | £14,983 | £13,148 |
Illustrative only. Based on average rates quoted in January 2026, electricity only, excluding VAT, Climate Change Levy and the April 2026 TNUoS uplift.
The result is that Yu's pricing structure favours higher-usage sites. Against E.ON Next's January averages, Yu only becomes cheaper above roughly 36,000 kWh a year. Your own quote will differ, but the pattern is worth checking: always compare the total annual cost, not the unit rate alone.
Our free business energy calculator can help you work out your usage first.
How Much Are Yu's Freedom Rates?
This is the number we'd most want Yu customers to see. According to Yu's Freedom rate schedule, effective from August 2026:
Supply type | Standing charge | Unit rate |
|---|---|---|
Non-half-hourly electricity | 480p | 63.98p/kWh |
Half-hourly electricity (low voltage) | 2,990p to 3,890p, by region | 67.5p to 70.6p/kWh, by region |
Gas (under 732,000 kWh a year) | 750p | 19.88p/kWh |
The rate sheet doesn't state whether these prices include VAT, so check before relying on them. Even so, the non-half-hourly electricity unit rate is more than two and a half times Yu's average quoted fixed rate in January 2026. If your fixed contract ends and you drift onto Freedom, your bill could rise sharply within a single billing cycle.
Our guide to deemed and out-of-contract energy rates explains why these rates are set so high across the industry.
Does a Fixed Yu Contract Protect You From TNUoS Increases?
Only partly. Transmission Network Use of System (TNUoS) charges pay for the national electricity transmission network, and they rose from April 2026 under Ofgem's new price control period. According to Yu's TNUoS FAQ, Yu has added a "TNUoS uplift" to customers' electricity standing charges, including on fixed contracts sold from April 2024 onwards, where the published charge came in above the forecast Yu priced in.
Customers on zero standing charge tariffs see it as a separate line on their invoice. Yu points to a clause in its terms allowing regulated changes to be passed through, and says customers can't opt out.
It's worth clarifying that this isn't unique to Yu, since TNUoS applies to every UK supplier. The difference is how each supplier's contract handles it, so ask any supplier, Yu included, whether regulated network charges are fixed for the full term of your quote.
VAT, CCL and Deposits
Business energy is normally charged at 20% VAT, with a reduced 5% rate available for businesses using under 33 kWh of electricity or 145 kWh of gas a day. The Climate Change Levy (CCL) is added on top for most business users.
We couldn't find a standard published deposit policy for new Yu customers. Yu's terms allow it to carry out credit checks, so if a deposit or advance payment is requested for your application, get the amount confirmed in writing before you sign.
How Yu Backs Up Sustainability Claims
Yu's green electricity claim rests on REGO certificates. Its Pure Green page says the product is backed by the Ofgem-administered REGO scheme and allows you to report zero carbon emissions for your electricity use. For gas, Yu offsets emissions through Verra's Verified Carbon Standard programme.
It's worth reading both claims carefully:
REGOs confirm matching, not delivery. A REGO confirms that renewable generation equivalent to your usage was produced somewhere on the grid. It doesn't mean the electricity reaching your meter came from a specific wind farm. We couldn't find a named generation site on Yu's current Pure Green page.
Carbon-neutral gas is offset gas. The gas you burn is still natural gas. Offsetting funds projects elsewhere intended to balance those emissions, which is a different thing from reducing them at source.
Fuel Mix With Yu
According to Yu's Fuel Mix Disclosure for 2024/25 (the most recent published on its site when we checked), Yu's electricity was generated from:
Source | Yu overall | Yu non-green | Pure Green | UK average |
|---|---|---|---|---|
Natural gas | 63.2% | 74.7% | 0% | 33.3% |
Coal | 12.5% | 14.8% | 0% | 5.9% |
Renewables | 15.6% | 0.3% | 100% | 42.1% |
Nuclear | 3.3% | 3.9% | 0% | 16.2% |
Other | 5.3% | 6.3% | 0% | 2.5% |
CO2 emissions | 407.1g/kWh | 481.1g/kWh | 0g/kWh | 205.1g/kWh |
At first glance, the gap between Pure Green and everything else looks stark. The explanation is how fuel mix disclosure works: when a supplier buys REGOs for green-tariff customers, the renewable share is allocated to those customers, leaving the rest of the customer book with whatever remains on the grid. Every supplier's disclosure works this way.
The honest takeaway is that on a standard Yu contract, your electricity is reported at close to 0% renewable and more than double the UK average carbon intensity. If that affects your emissions reporting, Pure Green is the only way to change it with Yu.
What Real Businesses Say About Yu
Yu's service reputation is mixed, and there are usually fewer independent data sources for business-only suppliers than for household names.
Trustpilot. As of September 2026, Yu's Trustpilot profile shows 3.7 out of 5, rated "Average", from 7,485 reviews. Around 65% of reviews are five-star, and 25% are one-star, with very little in between. Yu invites customers to leave reviews, which tends to lift the average, and it has replied to 11% of negative reviews, typically within a week. When we read through recent reviews, positive ones consistently praised individual advisers by name and smart meter engineers, while negative ones focused on long phone waits, disputed or unexpectedly high bills, and problems after closing an account.
Citizens Advice and Which? Neither currently rates Yu. Citizens Advice's supplier league tables and Which?'s supplier surveys focus on household customers, so business-focused suppliers like Yu don't appear in them. That makes Trustpilot the main independent measure available.
Energy Ombudsman. If you can't resolve a complaint with Yu within eight weeks, microbusinesses can escalate it to the Energy Ombudsman free of charge. Ofgem's rule changes also extended access: from December 2024, small business consumers with fewer than 50 employees gained the right to refer unresolved supplier complaints to the Energy Ombudsman. Larger businesses need to use Yu's complaints process and, if necessary, commercial dispute resolution.
The honest summary: Yu's reviews describe a supplier where the experience depends heavily on which advisor you reach and whether your billing runs smoothly. When it works, customers are positive. When billing goes wrong, reviewers describe long waits and slow resolution. In our experience, disputed bills and meter problems at the start or end of a contract are where these issues most often surface, so get opening and closing meter readings on record every time.
Smart Meters, Apps and Tech
Yu installs SMETS2 smart meters free of charge for eligible small business customers, through its own installation business, Yü Smart. Yü Smart's installations rose 27% to 12,000 in the first half of 2026, and the group now owns around 55,000 meters.
Many of Yu's plans make a smart meter mandatory, and this is where you need to act quickly. According to Yu's other price plans page, a Smart Default Charge of £120 (inc VAT) per meter point per month applies if you haven't arranged installation within 21 days of your contract start date, and it stays on your bill until you book. Sites that already have a half-hourly meter aren't eligible for a smart meter.
Beyond metering, Yu offers:
My Account, an online portal for bills, meter readings and payments. When we checked in September 2026, Yu's site carried a notice that the billing history tab was unavailable.
Yü Analytics and a free Energy Health Check, which benchmark your usage against businesses in your sector.
EV charge point installation for business sites.
Live chat and WhatsApp support, alongside phone and an online contact form.
Other Charges Worth Knowing About
Yu publishes a list of additional account charges. The page is framed around overdue accounts, but several items can apply more widely.
Charge | Amount |
|---|---|
Micro Termination Fee | £420 (inc VAT) |
Change of Tenancy fee | £300 (inc VAT) with less than six months of contract left; £550 (inc VAT) with more than six months left |
Smart Default Charge | £120 (inc VAT) per meter point, per month |
BACS payment fee | £20 per calendar month |
Paper correspondence charge | Up to £7.50 (inc VAT) per communication |
Direct Debit cancellation fee | £35 |
Credit card processing fee | 2.172% plus a £1.80 service charge |
Payment Default Plan | 8% uplift on your agreed rates |
Aborted metering visit | £276 (inc VAT) |
In practice, three simple steps avoid most of these: pay by Direct Debit, choose paperless billing, and book your smart meter installation as soon as your welcome email arrives. The change of tenancy fees matter if there's any chance you'll move premises during the contract, so factor them in before committing to a three-year term.
Yu for Business: Trade-Offs
Pros | Cons |
|---|---|
Competitive average unit rates in our January 2026 price data | Highest average standing charge in the same data, at 342.7p a day |
Gas, electricity and water from one supplier, with a Multi-Fuel discount | Trustpilot rating of 3.7 out of 5, last of 43 in Trustpilot's energy supplier category |
Strong range for multi-site and half-hourly businesses | Freedom rate of 63.98p/kWh for non-half-hourly electricity (August 2026) |
Stock market listed, with growing revenue and a Shell trading agreement | Non-microbusinesses that miss the notice window face 12 months on Extended Supply Period rates |
Free smart meter installation through its own engineers | £120 monthly Smart Default Charge if installation isn't booked within 21 days |
REGO-backed Pure Green add-on on any fixed electricity plan | Standard products were 0.3% renewable in 2024/25 |
Instant online quotes for smaller electricity users | TNUoS uplift added to standing charges on fixed contracts from April 2026 |
Switching to Yu, Step by Step
Get a quote. You'll need your business address and postcode, annual consumption from a recent bill, and ideally your MPAN (electricity) or MPRN (gas) number. Smaller electricity users can get a quote online.
Compare the total annual cost. Ask for the unit rate and standing charge, then work out a full year's cost at your usage. With Yu, the standing charge can change which supplier is cheapest.
Check what's fixed. Ask whether regulated network charges such as TNUoS can still be passed through during your contract.
Decide on Pure Green. If renewable electricity matters for your reporting, add it at quote stage rather than later.
Sign and let Yu handle the switch. Yu contacts your current supplier. A credit check is likely.
Book your smart meter within 21 days. This avoids the £120 monthly Smart Default Charge on plans that require one.
Set up Direct Debit and paperless billing, and submit an opening meter reading.
Diary your contract end date. Set a reminder at least 90 days before it, so you have time to compare and give notice.
Exit Fees and Ending Your Contract Early
There's no cooling-off period on business energy contracts. Domestic customers get 14 days to change their mind; business customers, Yu's included, generally don't.
Fixed contracts carry exit fees. Yu's own tariff comparison page marks its fixed plans as carrying an exit fee, and its published charges list a Micro Termination Fee of £420 (inc VAT). For non-microbusinesses that cancel before supply starts, Yu's charges page says it may recover its losses and costs rather than applying a flat fee. We couldn't find a published formula for leaving a non-micro fixed contract early, so ask for the figure in writing before you sign.
Freedom has no exit fee, but check the notice period. Yu's comparison page says you can leave Freedom without notice, while its tariff pages describe a 30-day notice period. Assume 30 days unless Yu confirms otherwise in writing.
Moving premises costs money mid-contract. Change of tenancy fees of £300 or £550 (inc VAT) apply, depending on how long your contract has left.
Yu can object to a switch. Like most suppliers, Yu can block a transfer if you have an outstanding balance or try to leave before your contract term ends.
Leaving Yu to Switch Suppliers
Start comparing around 90 days before your contract ends, so you're not rushed into a renewal or onto Freedom rates.
Give written notice. Non-microbusinesses must give at least 30 days' written notice before the end date to avoid the Extended Supply Period.
Agree on your new contract, and let the new supplier register your meters.
Take a final meter reading on your last day of supply, with a dated photo.
Clear any outstanding balance. An unpaid balance can delay the switch or trigger additional charges.
Watch for the Transition Plan. If you end your contract but your new supplier hasn't registered the meter, Yu's Transition Plan rates apply in the meantime, so chase the new supplier if the switch stalls.
Why Compare Before You Commit?
Yu has real strengths: a multi-utility offer, a strong range for larger and multi-site businesses, competitive unit rates and a financially transparent parent company. But its standing charge, its out-of-contract rates and its customer service record mean it's a very different proposition for a small shop than for a manufacturer, and a low unit rate on its own doesn't make it the cheapest option for your site.
That's what comparing properly solves. Tell us your postcode, estimated usage and current contract end date, and we'll compare live quotes across our panel of suppliers, rather than asking you to chase individual quotes yourself.
Start with our free business energy calculator if you're not sure of your usage, or go straight to comparing business energy suppliers if you have a recent bill to hand.
If you're weighing Yu against a smaller prepayment specialist, our Valda vs Yu comparison covers that choice directly.
Yu Business Energy FAQs
Is Yu Energy good for business energy?
Yes, but it depends on your business size. Yu is a strong option for larger, multi-site and half-hourly metered businesses, and for anyone wanting gas, electricity and water on one contract. It's weaker for low-usage microbusinesses because of its high standing charge, and its Trustpilot rating of 3.7 out of 5 trails some major suppliers.
Who owns Yu Energy?
Yu Energy is owned by Yü Group plc, which is listed on the AIM market of the London Stock Exchange. Founder Bobby Kalar is still heavily involved, acting as chief executive and holding a majority stake.
Does Yu Energy charge exit fees?
Yes, on fixed contracts. Yu's published charges include a £420 (inc VAT) Micro Termination Fee, and non-micro businesses that cancel before supply starts may be charged Yu's losses and costs. The Freedom plan has no exit fee.
What happens when my Yu contract ends?
Microbusinesses move onto Freedom rates and can leave once their account is up to date. Non-microbusinesses that haven't given 30 days' written notice move onto Extended Supply Period rates for 12 months and can't leave until that period ends.
Is Yu Energy's electricity renewable?
Yes, on Pure Green. Pure Green electricity is 100% REGO-backed, but Yu's standard products were just 0.3% renewable in 2024/25, according to its fuel mix disclosure.
Do I have to have a smart meter with Yu Energy?
On many plans, yes. Installation is free, but if you haven't booked it within 21 days of your contract start, Yu applies a Smart Default Charge of £120 (inc VAT) per meter point each month until you do.
Why am I getting bills from Yu when I signed with Clear or Dyce?
Yu is the licensed supplier. It supplies the energy for Clear Business and Dyce Energy customers, so bills, payments and terms may come from Yu even though you signed with another brand.
Can I complain about Yu to the Energy Ombudsman?
Yes, if you're a micro or small business. Micro businesses and, since December 2024, small businesses with fewer than 50 employees can escalate unresolved complaints to the Energy Ombudsman after eight weeks. Larger businesses must use Yu's own complaints process and commercial dispute resolution.
Does Yu supply business water?
Yes. Yu supplies business water alongside gas and electricity, and bundling two or more utilities qualifies for its Multi-Fuel discount.
Our Verdict: Should You Switch?
Best for: larger, multi-site and half-hourly metered businesses that want competitive unit rates, a choice of how non-energy costs are handled, and gas, electricity and water from a single, established supplier.
Think twice if: you're a low-usage micro business, customer service is a priority, or you're likely to miss renewal paperwork. Yu's standing charge, its Freedom rates and its 12-month Extended Supply Period for non-microbusinesses can all make a mistake expensive.
Yu has grown into one of the largest independent business energy suppliers in the UK, with a stock market listing and a product range that suits bigger and more complex sites well. But its own published documents tell a more cautious story than its marketing: "fixed" plans that have still carried a TNUoS uplift, a standard fuel mix that's barely renewable, a long list of account charges, and out-of-contract rates well above typical fixed prices.
For the typical business owner, Yu is worth including in your comparison if you're a mid-sized or larger user. Check the total annual cost rather than the unit rate, read the end-of-contract rules for your specific business size, and note down your renewal date on the day you sign.
